Terms and Conditions

A binding contract between us comes into existence when we send a written confirmation,
which will be then followed by the invoice to the party leader or the travel agent.
Changes to these booking conditions or the general terms and conditions will only be valid if agreed by us in writing.

Amendment of Booking

If possible, we will offer to amend the booking.
The cost of the change depends on your booked  per booking.
In addition, we will advise if any penalties or other fees may apply.

Cabin Occupancy

If there is an odd number of guests on the booking or one person traveling alone, we will ensure that the
sharing persons will be allocated a cabin with a member of the same gender (for odd number bookings you must advise shared male or female with booking confirmation).
Single Occupancy is charged at Cabin Share Rate +50%.

Children

 Children over the age of 8 years and minors up to 18 years must be supervised by a parent or designated responsible adult at all times.
We cannot provide a legal chaperone service. 

Insurance

It is a condition of your contract with Agyad that you purchase comprehensive dive and travel insurance coverage specific to your booking. AGYAD will not be responsible for any financial loss incurred by issues beyond our control such as, but not limited to; weather, an ‘Act of God’, or changes made by the local authorities. You are responsible to check that these include:

Dive Injury Insurance: covering all risks, costs, and expenses likely to be incurred as a result of a diving injury, including but not limited to re-compression chamber treats, air evacuation, and loss or damage to possessions. This insurance should cover all scuba diving or water sports activities that you are likely to undertake during your trip.
Medical Evacuation Insurance: covering all risks, costs, and expenses likely to arise from a diving or no diving injury requiring your evacuation to a place of specialist care, including but not limited to low altitude air evacuation; specialist treatment and direct; and indirect losses.
Comprehensive Travel Insurance: valid at the time of booking to cover any pre-departure cancellations should you have to cancel your trip for an insured reason such as illness or serious accident, any changes or cancellation to your travel plans, loss or damage to your luggage and contents.
You must be satisfied that your insurance fully covers all your personal requirements, including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of an accident or illness, diving injuries, and medical evacuation. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Complaints

We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the responsible cruise director immediately who will endeavor to put things right. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us, ideally within thirty (30) days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

Payment

Your reservation will not be confirmed until the agreed-upon amount has been received.
Please pay the remaining amount before the date specified on the invoice to avoid any delays in departure.

Cancellation Policy

91 or more days before arrival date: 10% of the full price between 90 and 41 days before arrival date: 25% of the full price As of 40 before arrival date: 100% of the full price
Note: the above percentages are of the total booking cost, not on a deposit received.
All cancellations must be made in writing to agyad@m-agyad.com
cancellation fees are charged from the date of written cancellation received. Any cancellation, especially on Individual bookings must be sent without any delay in order to sell free places to secure the required minimum numbers for confirmed sailings.